Care provision complaint form
Our staff are committed to providing quality care every day. Despite their best efforts, however, sometimes things are not exactly as you would expect.
How do I report a complaint?
1. Discuss it with the employee concerned:
That is usually the shortest route to information or a solution. Do you still feel as if your complaint has not been heard? Contact the regional office for further support.
2. Discuss with Familiehulp Ombudsman Service:
If contact with the staff member or the regional office does not lead to a sufficient solution or if you prefer a neutral and independent intervention, you can contact the ombudsman service.
The ombudsman service has a mediating role and therefore does not take a position itself.
More information can be found in the domestic regulations.
Free phone number ombudsman service:
080011158
available Monday, Thursday and Friday from 9 am to 12.30 pm
Online form ombudsman service:
Postal address:
Familiehulp - Ombudsdienst,
Hélène Dutrieuxlaan 10/001, 9051 Gent
3. Contact the Government:
If you are not satisfied after the ombudsman's intervention, you can contact Department of Health Care.
Government phone number:
Government email address:
Government postal address:
Department of Care, Residential Care Unit, Home Care Team,
Koning Albert II-laan 15 bus 497, 1210 Brussels