Familiehulp privacy and cookie statement

Below you can read how Familiehulp, with registered office in 1210 Brussels, rue Royale 294, company number 0409.533.604 processes personal data. 
 

Familiehulp undertakes to process your personal data in accordance with applicable legislation on the processing of personal data, including: the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (better known as 'GDPR').

This privacy statement applies to the care and services provided by Familiehulp's first-line psychological care department.

The reasons we process your personal data and on what basis

1. Customer management

• Familiehulp processes your personal data in execution of the client contract and the services provided by Familiehulp.
  
  The legal basis for this processing is contractual necessity. That means Familiehulp needs to process this data to execute the customer contract. Familiehulp also processes some personal data because the law requires us to do so. The legal basis then is the legal obligation applicable to Familiehulp. 
  
  The provision of the personal data in question is necessary to conclude and perform the agreement or to comply with legal obligations. If the requested personal data is not provided to Familiehulp, Familiehulp cannot execute the agreement.
  
  Among other things, Familiehulp first-line psychological care will process health data to the extent necessary for the performance of the agreement, i.e. to provide care and/or other services. This health data is sometimes obtained from other healthcare providers in the context of healthcare delivery and/or service provision. Familiehulp will also process limited information about close relatives and informal carers, if this is necessary for the execution of the client contract.
  
  Familiehulp first-line psychological care processes clients' National Register number in the customisation process. In addition, these national register numbers are also entered into Mental Health Care, a software application to enable reimbursement of psychologists by the NIHDI. Familiehulp, through its psychologists, is authorised to process the National Register number, based on Article 8/1 of the Act of 21 August 2008 establishing and organising the eHealth platform and various provisions (hereinafter: the eHealth Act).
  
  Psychologists working at Familiehulp use Mediris Multi Pro, a web application connected to the eHealth network, to manage patient records and share them with that patient's other healthcare providers.

The eHealth platform has access to the information stored in the National Register, and the right to use National Register numbers, based on Section 7 of the eHealth Act.
 

• Familiehulp also processes your data to conduct surveys and polls with you in connection with Familiehulp's services and other related matters. The legal basis for this processing is Familiehulp's legitimate interest, i.e. freedom of association and freedom of enterprise.
   
• Finally, Familiehulp processes your personal data to regularly send you newsletters and provide other information about Familiehulp and its services. This information can reach you in many ways, including by mail and email.
  
  The legal basis for this processing is Familiehulp's legitimate interest, i.e. freedom of association and freedom of enterprise.

2. Statistical processing

• This includes the processing of your personal data to compile anonymous statistics on users of Familiehulp's services.

The legal basis for this processing is the legitimate interest of Familiehulp, i.e. freedom of association, freedom of enterprise and information provision (i.e. the right to transparent communication about Familiehulp's social services).

3. Which personal data?

• We process the following personal data: identification data (such as name, address, date of birth, gender, National Register number, contact details, data about your health and financial data* (data to calculate your family care contribution)

4. How long do we keep your personal data?

• In accordance with the legal retention obligation, Familiehulp stores personal data for a minimum of 30 and a maximum of 50 years after the last patient contact.

5. With whom do we share personal data?

• Familiehulp only shares personal data with the following categories of recipients:
  • Public authorities (e.g. in the context of subsidising our services)
  • Processors, i.e. service providers that process personal data exclusively on behalf of Familiehulp
  • Professional advisers
  • Other care and assistance providers to the extent necessary for the provision of care or assistance by Familiehulp home care and "respecting shared professional confidentiality"

6. Export of personal data

• In the context of the organisation of Familiehulp's services, personal data may be processed in countries outside the European Economic Area. If these countries do not provide adequate protection, Familiehulp will subject the export of this personal data to appropriate protection by using the model contractual clauses drawn up by the European Commission. More information on these model contractual clauses can be found on the website of the Data Protection Authority (https://www.gegevensbeschermingsautoriteit.be/doorgifte-buiten-de-eu-zonder-passende-bescherming).

7. Your rights under privacy legislation

• As a customer, you have the following rights, which are free of charge, under the GDPR:
  • The right to access and correct your personal data. There is no right to erasure given the minimum retention period of 30 years.
  • The right to object to the processing of your personal data for direct marketing purposes and the general right to object based on circumstances specific to your particular situation.
  • Right to data portability and restriction of processing
  • The right to complain to the Data Protection Authority 
    
    These rights must be exercised in accordance with the legal formalities and conditions. Familiehulp may ask you for additional data to verify your identity if there are reasonable doubts about your identity when exercising your rights (e.g. the request is sent from an email address that is unknown to us).

8. Contact details of the data protection officer

• Familiehulp has appointed a data protection officer. You may contact this person in the context of exercising your legal rights or about other questions you may have about Familiehulp's processing of your personal data.
  • By post via Familiehulp vzw, rue Royale 294, 1210 Brussels
  • 02 227 40 10
  • Email via fvg@familiehulp.be

Below you can read how Familiehulp kinderopvang De Speelboom vzw ('Familiehulp'), with registered office in 1210 Brussels, Koningsstraat 294, company number 0443.631.280 processes personal data. 
 

Familiehulp undertakes to process your child's and family's personal data in accordance with applicable legislation on the processing of personal data, including: the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (better known as 'GDPR'). 

Description of processing

 1. Client management

• Familiehulp processes personal data in execution of the client contract and the services provided by Familiehulp.
  
  The legal basis for this processing is contractual necessity. That means Familiehulp needs to process this data to execute the customer contract. If the requested personal data is not provided to Familiehulp, Familiehulp cannot execute the agreement.
  
  Familiehulp also processes some personal data because the law requires us to do so (as provided for in Article 24(2) of the decree of 20 April 2012 on the organisation of childcare for babies and toddlers, hereinafter: Childcare decree). It involves the following personal data:
   
• details of the child and the child's family:
  • health data, under permit and subsidy conditions;
  • identification data in the context of permit and subsidy conditions, attendance registration and billing;
  • data on the demand for childcare in the context of permit and subsidy conditions and Familiehulp's policy regarding the childcare site;
  • data on families' use of the childcare site in the context of permit and subsidy conditions, attendance records, billing and childcare site policies;
  • financial and family data in the context of permit and subsidy conditions, billing and determining the price of childcare for families;
  • social vulnerability data in the context of Familiehulp's subsidy conditions and policies in relation to the childcare site;
  • data on handling crisis situations at the childcare site;
  • data on the handling of complaints about the childcare site;
• date from those in charge, child supervisors and any other employees under the permit and subsidy conditions:
  • health data, details of criminal convictions and offences, at least a certificate of medical fitness and an extract from the criminal record;
  • identification data, training data and data on the child supervisors' capacity;
  • data on handling crisis situations at the childcare site;
  • data on the handling of complaints about the childcare site;
• data from any adult person in the childcare facility who has direct contact with the children receiving care, 
  • health data, details of criminal convictions and offences, at least a certificate of medical fitness and an extract from the criminal record;

Familiehulp processes the National Register number to issue tax certificates for the purpose of obtaining tax relief for childminders. The legal basis for this is Art. 323/2, § 4, Income Tax Code (CIR 92).  

2. Newsletters

• This processing includes the processing of personal data from your child and family in order to send you newsletters about Familiehulp and its services on a regular basis.
  
  The legal basis for this processing is Familiehulp's legitimate interest, i.e. freedom of association and freedom of enterprise. 

 3. Statistical processing

• This processing includes the processing of personal data of your child and family to compile anonymous statistics on users of Familiehulp services.
  
  The legal basis for this processing is the legitimate interest of Familiehulp, i.e. the right to transparent communication about Familiehulp's social services.

4. Retention periods

• The Childcare Decree imposes a retention period of 10 years for data on complaints and crisis situations, three years for the extract from the Criminal Register for new employees, and five years for other data processed by Familiehulp under the Childcare Decree. 
  
  With the exception of the legal obligation to retain for a longer period, Familiehulp retains personal data for a maximum of five 5 years after the end of the last contract concluded with the client.

5. Description of recipients

• Familiehulp only shares personal data with the following categories of recipients:
  • Public authorities (e.g. in the context of subsidising our services);
  • Processors, i.e. service providers who process personal data exclusively on behalf of Familiehulp; 
  • Other care and assistance providers to the extent necessary for the provision of care or assistance. 

6. Customer's rights regarding the processing of their personal data

• As a customer, you have the following rights free of charge: 
  • The right to access, correct and delete your personal data;
  • The right to object to processing, including the right to oppose the processing of your personal data for sending newsletters (which means that Familiehulp will then no longer send newsletters); 
  • The right to data portability and restriction of processing;
  • The right to complain to a supervisory authority.

These rights must be exercised in accordance with the legal formalities and conditions. 

7. Contact details of the data protection officer 

• Familiehulp has appointed a data protection officer. You can contact this person in the context of exercising your legal rights or about other questions you may have about Familiehulp's processing of personal data:
  • Mail via Familiehulp kinderopvang De Speelboom vzw, Koningsstraat 294 in 1210 Brussels
  • 02 227 40 10
  • Email via fvg@familiehulp.be